Cancellation & Refund Policy
Fee and Payment Policy
i. All payments should be made prior to availing of Talk to Big Ears services.
ii. The user’s session booking(s) will not be confirmed until the payment is received by BigEars. Multiple-session package offerings are offered by the platform according to the special offerings by Talk to Big Ears therapists.
iii. All purchases expire 12 months from the date of purchase.
Fee Information
The fee per session is dependent on the selected Talk to Big Ears therapist and is inclusive of tax (if any).
Special offers
Discounts and offers are available to all users.
Special offers may only be available for a limited time and can be withdrawn at any time.
This discount requires a promo code.
Cancellation, Reschedule, and Refund Policy
As an online mental health and holistic healing platform, Talk to Big Ears strives to provide the user with the best possible service in order, to Talk to Big Ears user satisfaction. Keeping that in mind, the Talk to Big Ears cancellation and refund policy ensures the highest possible flexibility for the user.
1. Single Sessions – Reschedule, Cancellation, Refund
If for any reason you need to cancel/reschedule an appointment you will need to provide us with at least 12 hours' notice. Any cancellations with less than 12 hours' notice are chargeable for the full session fee. Being unavailable for any session without informing us will also incur the full fee for the session you have booked.
The user has the flexibility to:
1. Reschedule the session,
2. Cancel the session,
3. Claim a refund on the canceled session in the Talk to Big Ears e-wallet for further use.
Session Reschedule
Reschedule by the user
Talk to Big Ears provides the user with the flexibility to reschedule their sessions to a later time. Any rescheduling request will be processed based on the time at which the user requests Talk to Big Ears to reschedule with respect to the scheduled time of the session and is explained in the table below:
| Initiation of session Reschedule | More than 12 hours of the scheduled session | Less than 12 hours of the scheduled session |
| Refund provided to the User | 100% Refund in TTBE e-wallet | Needs to be booked as a new session from the for Free Rescheduling balance amount in TTBE e-wallet (if any) |
Session Cancellation and Refund
Cancellation by the user
The user can cancel the session and claim a refund in the Talk to Big Ears (TTBE) e-wallet.
The refund amount provided to the user will be based on when the cancellation was initiated and is explained in the table below:
| Initiation of Session Cancellation | More than 12 hours of the scheduled session | Less than 12 hours of the scheduled session |
| Refund provided to the User | 100% Refund in TTBE e-wallet | No Refund |
For sessions canceled more than 12 hours before the scheduled time, at the time of cancellation, the user has three options:
- Book a new session at the time of the cancellation with any of our therapists
- Take a refund in Talk to Big Ears e-wallet. This refund in the Talk to Big Ears e-wallet can be used within the validity period to book a session with the therapist
Cancellation by Talk to Big Ears Expert
If the session is cancelled by the Talk to Big Ears expert, the user will receive a refund in TTBE e-wallet, regardless of the time at which the cancellation was done. This refund in BE e-wallet can be used within the validity period to:
i. Book a session with any of our therapists
ii. Claim a cash refund for this refund in Talk to Big Ears e-wallet at a later date
Session Delayed/ Technical Issues
If due to an unforeseeable reason from Talk to Big Ear’s end, a booked session is not completed in its entirety by the Talk to Big Ears expert, the user will be given a full or partial refund in BE e-wallet to compensate for the lost session time. The compensation will be decided on how much session time is lost and is outlined in the table below:
| Session TimeLost | Less than 30% of session Time | 30% – 65% of Session Time
| Greater than or equal to 65% of the session time |
| Refund provided to User | No refund | Refund of 50% of Session Fee in TTBE e-wallet* | 100% Refund in TTBE e-wallet* |
* The user will receive the refund in their TTBE e-wallet. This refund in TTBE e-wallet can be used within the validity period to book a session with any of our therapist
Multi-Session Packages – Reschedule, Cancellation, Refund
For multi-session packages and sessions booked through the packages, Talk to Big Ears provides the user with the flexibility to:
- Reschedule individual session bookings
- Cancel individual session bookings
Session Reschedule
Reschedule by the user
Talk to Big Ears provides the user with the flexibility to reschedule their sessions to a later time. Any rescheduling request will be processed based on the time at which the user requests Talk to Big Ears to reschedule with respect to the scheduled time of the session and is explained in the table below:
| Intimation of session Reschedule | More than 12 hours of the scheduled session
| Less than 12 hours of the scheduled session
|
| Session status provided to the User | 100% Refund in TTBE e-wallet | Needs to be booked as a new session from the free Rescheduling balance amount in TTBE e-wallet (if any) |
Session Cancellation
Cancellation by the user
If the user wishes to cancel the session booking, the refund provided to the user will be decided based on when the cancellation was initiated and is explained in the table below.
| Initiation of Session Cancellation | More than 12 hours of the scheduled session | Less than 12 hours of the scheduled session |
| Refund provided to the User | 100% Refund in TTBE e-wallet* | No Refund(if any) |
*This refund is credited back to BE e-wallet and is then treated as an unutilized amount within their current balance and can be used to book a new session (within the validity period of the package). This refund will be considered as an unutilized amount for the purpose of a package refund.
Cancellation by Talk to Big Ears expert
If the session is cancelled by the Talk to Big Ears expert, regardless of the time of cancellation, the refund is credited back to BE e-wallet and is then treated as an unutilised amount within their current balance. This refund can be used to book a new session (within the validity period of the package). This refund will be considered an unutilised amount for the purpose of a package refund.
Session Delayed/Technical Issues
If due to an unforeseeable reason, a booked session is not completed in its entirety by the Talk to Big Ears expert, the user will be given a full or partial refund in BE e-wallet to compensate for the user’s lost session time. The compensation will depend on how much session time is lost and is outlined in the table below:
| Session Time Lost | 0 – 30% of Session time
| 30% – 65% of Session Time
| Greater than 65% of session time |
| Refund provided to the User | No refund TTBE e-wallet* | Refund of 50% of Session Fee in TTBE e-wallet* | 100% Refund in TTBE e-wallet |
*This refund is credited back to BE e-wallet and is then treated as an unutilised amount within their current balance and can be used to book a new session (within the validity period of the package). This refund will be considered as an unutilised amount for the purpose of a package refund.
Package Refund
For sessions booked from a multi-session package, the refund can only be initiated on the entire package or the unutilised balance of the entire package. In this case, the sessions that have already been completed will be charged at the price of the next highest package (if applicable) so that the user gets the lowest price per session possible.
Registered Address: Green Park Ext, New Delhi- 110016
Phone Number: +91-9810059909, +91-9899677882.
E-mail: support@talktobigears.com, info@talktobigears.com.